Mercedes-Benz sedan in a service bay
Open to work

Alex Dedvukaj

Automotive Management | Automotive Service Advisor | Property Owner & Family Management

New York City Metropolitan Area | On-site · Hybrid

I am an experienced automotive professional with 25 years in the industry and a strong background in customer service, relationship management, business operations, and leadership.

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About

About

I am an experienced automotive professional with 25 years in the industry and a strong background in customer service, relationship management, business operations, and leadership.

Throughout my career, I have developed a passion for helping people, solving problems, building lasting relationships, and delivering exceptional customer experiences. I bring a hands-on approach, strong communication skills, and the ability to adapt in fast-paced environments.

In addition to my automotive background, I have experience in business and rental property ownership and management, which has strengthened my organizational, financial, and operational skills.

I take pride in being dependable, professional, and results-driven. I am always interested in connecting with industry professionals and exploring opportunities where I can contribute my experience, build relationships, and make a positive impact.

Core Strengths: Automotive Industry | Customer Experience | Client Relations | Business Operations | Leadership | Problem Solving | Relationship Building

25
Years in the industry
Open to work
New York City Metropolitan Area | On-site · Hybrid
Languages
Albanian — Native or bilingual proficiency
English — Native or bilingual proficiency
Experience

Experience

Jan 2011 - Present
15 yrs 11 mos

Full-time

Investment Property Owner & Family Management

Self Employed

New Haven County, Connecticut, United States · On-site

  • Managed all aspects of rental property operations, ensuring smooth tenant relations and effective rent collection.
  • Screened prospective tenants and coordinated rental agreements to maintain occupancy and compliance.
  • Oversaw property maintenance and repairs, collaborating with contractors and service providers to uphold property standards.
  • Balanced business responsibilities with family commitments, supporting my spouse's professional career while managing property finances.

Mar 2014 - Dec 2023
9 yrs 10 mos

Internship

Automotive Service Advisor

Benz Express

Sleepy Hollow, New York, United States · On-site

  • Streamlined appointment scheduling with Xtime, enhancing operational efficiency at Benz Express.
  • Coordinated technician schedules to ensure timely delivery of repair services.
  • Provided accurate estimates for repair costs, labor durations, and parts pricing, fostering customer trust.
  • Delivered personalized vehicle maintenance advice and managed administrative functions, including invoicing and record-keeping.

May 2001 - Jan 2011
9 yrs 9 mos

Full-time

Automotive Technician

Mercedes-Benz of Goldens Bridge

Goldens Bridge, New York, United States · On-site

  • Executed advanced diagnostics using Mercedes-Benz STAR and Xentry systems to identify issues.
  • Collaborated with service advisors to maintain accurate repair records and enhance communication.
  • Conducted scheduled A and B services, including engine repairs and electrical troubleshooting.
  • Recognized for precision in repairs, improving customer satisfaction and enhancing service reputation.

Apr 1998 - Sep 2000
2 yrs 6 mos

Full-time

Guest Service Representative

Gumbley & Haft Inc.

Manhattan, New York, United States · On-site

  • Delivered exceptional, personalized service to residents, guests, and visitors at Gumbley & Haft Inc.
  • Managed visitor access, deliveries, and daily resident requests to ensure smooth operations.
  • Resolved concerns and efficiently handled service requests, maintaining a high standard of customer satisfaction.
  • Fostered strong relationships through effective communication and a welcoming environment.
Education

Education

Jun 2006 – Jan 2011

Mercedes Benz Training Academy

Certificate, Automobile/Automotive Mechanics Technology/Technician

Online Courses

Feb 2005 – Feb 2005

Mercedes Benz Training Academy

Certificate, Automobile/Automotive Mechanics Technology/Technician

Apr 2003 – Apr 2003

Mercedes Benz Training Academy

Certificate, Automobile/Automotive Mechanics Technology/Technician

Sep 1999 – Apr 2001

Apex Technical Automotive School

Certificate, Automation Engineer Technology/Technician

Skills

Skills

Languages

Languages

Contact

Contact

I am always interested in connecting with industry professionals and exploring opportunities where I can contribute my experience, build relationships, and make a positive impact.

LinkedIn Alex Dedvukaj
Open to work New York City Metropolitan Area | On-site · Hybrid